FAQs

  1. When can I expect my orders to arrive?

Orders are usually processed and shipped within 1-2 days after they are placed. 

Once your order is shipped, you should receive a shipment notification via email or SMS with a tracking number to let you know it’s on the way. If you haven’t received any notification after 3 days kindly email us at lasoledadstudios@gmail.com  and we’ll check the status of your order.

 

2. How long does shipping take?

The estimated shipping time for all domestic (PH) orders are:


LOCATION NO. OF DAYS

Metro Manila

1-2 days 

GMA

 1-2 days 

Luzon

2-3 days 

Visayas & Mindanao

3-7days 


Delivery via 3rd party service (Grab, Lalamove & Mr.Speedy) can be arranged upon request. Kindly slide into our DMs or email us at lasoledadstudios@gmail.com.

 

3. Do you ship anywhere in the Philippines?

Yes, we ship to majority of the cities in the Philippines.

 

4. Do you ship internationally?

Not at the moment, but we’re working to make this happen soon! 

 

5. How much does shipping cost?

We ship for free nationwide (anywhere in the Philippines)

 

6. How do I request for a return or exchange?

Kindly scan the QR code at the back of the Hello red card and answer the size exchange form. The team will get in touch within 24 hours.

 

7. What should I do if I receive the wrong product?

We’re so sorry this happened to you. Please email us at lasoledadstudios@gmail.com so we can look into this matter as soon as possible.

 

8. What if the item I received is damaged or faulty?

We work hard to ensure all items sold meet the highest quality standards. But if you have a concern with a faulty or damaged item, please email us at lasoledadstudios@gmail.com and we’ll urgently review the matter for you.

You may also refer to our Return and Exchange Policy for more information.

We want you to love our products and receive the best service we can provide. We love online shopping and we want you to enjoy it as much as we do. We also understand that when our package arrives and does not meet your expectations, you can email us lasoledadstudios@gmail.com and we will try our best to keep you happy.

 

9. Can I cancel my order?

We don’t allow cancellations for orders done via Paypal or bank transfer. But we can accommodate your request if you’ve chosen our cash on delivery option. 

 

10. Can I add another item to my order after I’ve submitted my order?

Unfortunately, you cannot add another item once order has been made. You will need to place a new order if you want to purchase other items.

 

11. What payment methods do you accept?

We accept credit card payments via PayPal Express Checkout, Cash on Delivery, GCash and Bank transfer.