SHIPPING POLICY

At La Soledad, we want to provide you the best shipping options. We make sure that we remain responsive to your needs and provide you the assistance you need.

 

Processing Time:

All orders are processed in our Headquarters within 1-2 business days after confirmation of order and payment.

Deliveries may be delayed by a few days due to quarantine restrictions and high volume of orders. Please allow additional 2-3 days in transit for delivery. If there will be significant delays in deliveries, rest assured that we will get in touch with you via email or phone.

 

Courier Partner

j&t express logo

 

Tracking Your Order:

  • Once your order has been shipped, you will receive an email  or SMS with your tracking information
  • You can track your shipment thru the J&T website.
  • If you are unable to locate this email/SMS, or believe you have yet to receive your shipping confirmation, please email us at lasoledadstudios@gmail.com

Shipping Rules and Restrictions

  • We will not be held responsible for risk of loss of the merchandise after delivery has been confirmed
  • We do not take responsibility if J&T fails to deliver the package in time due to incomplete address, misspelled address or no recipient at the address 
  •   La Soledad is not liable for any damages/loss of item(s) once they are handed to our partner courier.

Should you have any further inquiries regarding your order, please write to us at lasoledadstudios@gmail.com