Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to
Orders are usually processed and shipped within 1-2 days after they are placed. Once your order is shipped, you should receive a shipment notification via email or SMS with a tracking number to let you know it’s on the way. If you haven’t received any notification after 3 days kindly email us at and we’ll check the status of your order.
The estimated shipping time for all domestic (PH) orders are:

Metro Manila - 1-2 days
GMA - 1-2 days
Luzon - 2-3 days
Visayas & Mindanao - 3-7days

Delivery via 3rd party service (Grab, Lalamove & Mr.Speedy) can be arranged upon request. Kindly slide into our DMs or email us at
Yes, we ship to majority of the cities in the Philippines.
Not at the moment, but we’re working to make this happen soon!
We ship for free nationwide (anywhere in the Philippines)
Kindly scan the QR code at the back of the Hello red card and answer the size exchange form. The team will get in touch within 24 hours.
We’re so sorry this happened to you. Please email us at so we can look into this matter as soon as possible.
We work hard to ensure all items sold meet the highest quality standards. But if you have a concern with a faulty or damaged item, please email us at and we’ll urgently review the matter for you.

You may also refer to our Return and Exchange Policy for more information.

We want you to love our products and receive the best service we can provide. We love online shopping and we want you to enjoy it as much as we do. We also understand that when our package arrives and does not meet your expectations, you can email us and we will try our best to keep you happy.
We don’t allow cancellations for orders done via Paypal or bank transfer. But we can accommodate your request if you’ve chosen our cash on delivery option.
Unfortunately, you cannot add another item once order has been made. You will need to place a new order if you want to purchase other items.
We accept credit card payments via PayPal Express Checkout, Cash on Delivery, GCash and Bank transfer.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
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